Welcome to Chakrayoga - Free shipping on all orders

FAQ


Origin of the products

  • We select our products based on the necessities of each.
  • We are looking for a quality level respecting the environment.
  • The place of manufacture varied depending the products, we mainly work with products from China, India and the US.

    Shipping and tax FREE

      • We offer FREE shipping in any country with E-Packet from the place of manufacture.
      • Shipping time is 20 to 55 business days.
      • If your packet doesn´t arrive after 55 business days, please contact our costumers service at info@chakrayoga.com.mx
      • We will send you the tracking number by email to verificate your packet position in real time on https://www.17track.net/ (Please check your email and spam)
      • The manufacture place varied depending the products, that´s why you will receive your packets separatly if you buy difrerent products.
      • To make a better costumer service we don´t charge tax.

       

      MercadoPago N°1 in México

       

      • We do accept all Credit and Debit cards VISA, MasterCard and American Express with MercadoPago.
      • You can realize a bank transaction or pay in OXXO shops
         

        PayPal N°1 in the World

        • PayPal is 100% securedand the most used.
        • We do accept Credit and Debit Cards with PayPal.
        • If you don´t have a Paypal account you´ll need to create one.

         

        Policy Refund

        Returns
        Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

        To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

        Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

        Additional non-returnable items:
        Gift cards
        Downloadable software products
        Some health and personal care items

        To complete your return, we require a receipt or proof of purchase.

        Please do not send your purchase back to the manufacturer.

        There are certain situations where only partial refunds are granted (if applicable)
        Book with obvious signs of use
        CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
        Any item not in its original condition, is damaged or missing parts for reasons not due to our error
        Any item that is returned more than 30 days after delivery

        Refunds (if applicable)
        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        Late or missing refunds (if applicable)
        If you haven’t received a refund yet, first check your bank account again.
        Then contact your credit card company, it may take some time before your refund is officially posted.
        Next contact your bank. There is often some processing time before a refund is posted.
        If you’ve done all of this and you still have not received your refund yet, please contact us at info@chakrayoga.com.mx

        Sale items (if applicable)
        Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

        Exchanges (if applicable)
        We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kevinlepretre78@gmail.com and send your item to: 330 Emiliano Zapata Puerto Vallarta Jalisco MX 48291.

        Gifts
        If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

        If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

        Shipping
        To return your product, you should mail your product to: 330 Emiliano Zapata Puerto Vallarta Jalisco MX 48291

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

        Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

        If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.